Terms & Conditions

Introduction

Welcome to www.lathertribe.com, hereon referred to as "website", "site", "Lather Tribe", "we", "our" or "us". This site has been built on a platform provided by www.shopmatic.com. It is operated by Lather Tribe, registered under the MSME initiative by the Government of India. Lather Tribe's Udyog Aadhar certification number is MH19A0113105. In the terms and conditions outlined below, any references made to you, user and customer mean the person using our products and visiting the website, from any electronic device, whether its a mobile phone, tablet, laptop, computer or any other medium. Your use of this website will be governed by the following terms and conditions. By merely just browsing through the website and by purchasing the products, any user is to be bound by these terms and conditions, whether they have read the terms and conditions or not. If you do not agree to the terms and conditions, then kindly do not use the website. Lather Tribe has the authority to change the terms and conditions as and when we deem fit without prior notice to its customers. This site and the products listed on it are to be used by adults of or above 18 years of age.

Privacy policy

We collect the following information you provide when you place an order, fill up a form, participate in our contests and/or communicate with us via email, SMS or call- Name, sex, location, email address and phone number. We do not send you marketing emails or SMSes without your consent. However, we use your information to maintain a record which doubles up as research for ourselves, wherein we determine how many people, from which location, order our products at around what time of the month or year. Basically we study our users' shopping preferences. It helps us improve our offerings and offer you a better shopping experience. When it comes to our logistics partner, we have to share these details with them so that the delivery service could be provided. We do not control how they use your information. Lastly, we do not have access to your bank, card and/or online wallet details while you make online payment. We have integrated with PayUmoney to facilitate online payments. They offer the best security services for our users and hence all the transactions on our website are protected by SSL (Secure Sockets Layer). While making your payment, kindly ensure that there is a padlock icon on the address bar of your screen which would affirm that your browser would be secured by SSL. If the padlock icon is missing, then refrain from making the payment. Please feel free to contact them to know more about their terms and conditions.

Use of our skincare products

Allergy and sensitive skin information- We use natural ingredients such as essential oils, clays, butters and/or gels in our products which are claimed to be great for the skin, however they can cause allergic reactions in some people or have adverse effects in people with sensitive skin or pre-existing medical conditions. Hence, a patch test is recommended to see whether the user has any reactions to the product. We would recommend using the product on a small portion of skin on the hand. Wait for 24 hours after washing it off completely to see if the skin on the hand has any reactions. If it does, then consult the local doctor or dermatologist immediately for treatment of the same. The consultation and the treatment will be the user's sole responsibility and Lather Tribe will not contribute monetarily or in any other way towards the same. We strongly advise our customers to familiarise themselves with the additives we incorporate in our products before purchasing our products. In case of any query, kindly consult with your doctor or dermatologist about the same. We do not claim responsibility for any reaction that the user's skin has to our products. Please keep our products away from pets and any kind of animals. If your pet has ingested any of our products then immediately take them to your vet. The consultation and the treatment will be the user's sole responsibility and Lather Tribe/Indriya will not contribute monetarily or in any other way towards the same. Our products are NOT FOR MEDICINAL USE. Crystal information- The crystal stones which we use are tumbled stones which do not have any sharp edges. Even then, we would advise our users to use the soap carefully in case any edge of the stone pokes the user in the skin while usage. Again, we do not claim responsibility for any harm caused to the user by the crystal usage. We handpick the crystals used in our soaps and try our best to ensure that they are authentic. If you are a crystal expert and you realise that the crystals used by us are fake, then help us out by contacting us at lathertribe@gmail.com with sufficient proof. We assure you that we would take it up with our crystal supplier. By agreeing to the terms and conditions, you agree that we are not to be held responsible for the authenticity of the the crystals. Product information- We attempt to be as accurate as possible in term of photographic representation of our products. However, the colour and texture can appear different on various devices owing to the screen resolution. Since every product is handcrafted, the product images are indicative and may not exactly match the product delivered to you. The benefits of essential oils, clays, crystals, butters and gels which we have mentioned on the website, social media, email or any other communication authorised by Lather Tribe are generic personal opinions and they cannot, in any way, be considered as medical advice or medical treatment. We do not claim that our products will cure or reduce acne, pimples, blemishes or any other skin condition mentioned on the website. The benefits of the raw materials such as oils, butters, clays, aloe vera gel and crystals written on the website have been featured after online research. In the event a user seeks our recommendation on the kind of product suitable for their skin and relies on the recommendation, they are doing it at their own risk. We would strongly advice the user to consult a doctor or a dermatologist for the same. We use soap bases which are free of SLS (Sodium Lauryl Sulphate) and Parabens. Our soaps do contain SLES, Propylene Glycol, Sodium Chloride and EDTA. SLS is one of the main ingredients in commercial soaps which causes lather. Hence, our soaps do not lather as much as other commercial soaps. However, that doesn't mean our soaps do not cleanse properly. Usage of the products- The products and samples available on the website are meant for personal use only. They are not meant to be sold and/or resold for any commercial reasons. If we notice suspicious bulk orders on the site, we reserve the right to terminate that order without any prior notice.

Use of Indriya's products

Indriya is a sub-brand of Lather Tribe which offers products such as wax tablets, wax melts and incense cones. Allergy information- We use natural ingredients such as essential oils, aroma oils and soy wax flakes. However they can cause allergic reactions in some people or have adverse effects in people with sensitive skin or pre-existing medical conditions such as asthma. Hence, if after touching/smelling any of Indriya's products you get an allergic reaction on the skin or if the scent causes difficulty in breathing then consult your local doctor or dermatologist immediately for treatment of the same. The consultation and the treatment will be the user's sole responsibility and Lather Tribe/Indriya will not contribute monetarily or in any other way towards the same. We strongly advise our customers to familiarise themselves with the additives we incorporate in our products before purchasing them. In case of any query, kindly consult with your doctor or dermatologist about the same. We do not claim responsibility for any reaction that the user's health has to our products. Please keep the products away from pets and any kind of animals. If your pet has ingested any of our products then immediately take them to your vet. If the scent from Indriya's products are harming your pet in any way then stop using the product immediately and take your pet to the vet as soon as possible. The consultation and the treatment will be the user's sole responsibility and Lather Tribe/Indriya will not contribute monetarily or in any other way towards the same. Our products are NOT FOR MEDICINAL USE. Product information- We attempt to be as accurate as possible in term of photographic representation of our products. However, the colour and texture can appear different on various devices owing to the screen resolution. Since every product is handcrafted, the product images are indicative and may not exactly match the product delivered to you. The benefits of essential oils, aroma oils and powders which we have mentioned on the website, social media, email or any other communication authorised by Lather Tribe are generic personal opinions and they cannot, in any way, be considered as medical advice or medical treatment. We do not claim that our products will reduce stress or anxiety or make your mind peaceful as mentioned on the website. The benefits of the raw materials written on the website have been featured after online research. In the event a user seeks our recommendation on the kind of product suitable for their skin and relies on the recommendation, they are doing it at their own risk. Usage of the products- The duration of the product's effectiveness such as burn time, lasting time of the scent/fragrance have been listed after testing the product multiple times in different environments in an amateur manner. However, if you feel and/or if you find that the duration of the product does not match that of what's mentioned on the website, then Lather Tribe will not be responsible in any way for any kind of compensation. This is because these products have been made with natural ingredients and so their sustainability is subject to the ambient environment. We cannot give any sort of guarantee on the durability of the product, we can only give our best estimation. The products and samples available on the website are meant for personal use only. They are not meant to be sold and/or resold for any commercial reasons. If we notice suspicious bulk orders on the site, we reserve the right to terminate that order without any prior notice.

Intellectual property rights

Visits to this website and our social media profiles and purchase of any product does not authorize any person, group or company to use our logo, product photographs and any other material on our website in any commercial manner without our authorisation. Usage of the material includes copying, reproducing, duplicating, republishing, downloading, distributing, transmitting, posting or modifying it. No right, designation or title is transferred to the person or company who uses our material in the above specified manner, with or without our authorisation. We are not responsible for the unauthorized appearance of our product images on other websites or other mediums.

Site security

Any user, group of individuals or company, no matter Indian or international, is prohibited from violating or making an attempt to violate the website and its security. This includes, but does not limit to, accessing data not intended for them, illegally logging onto a server or an account without authorisation, attempting to test and break the vulnerability of the website by releasing or attaching a virus to the website. Violation of the website will result in civil or criminal investigations by Lather Tribe co-operating with the law enforcement authorities.

Third party links

We do not take responsibility for the content featured on any websites which are linked to Lather Tribe's website and social media accounts. If a user clicks on any such link then it is at the risk of the user. We are not responsible for examining the other websites linked from Lather Tribe's website and social media accounts.

User content

User content refers to any reviews or comments that you, as a user, publish on Lather Tribe's website. This can be in the form of words, photographs, videos, external links or any other material. By agreeing to these terms and conditions, you agree to remain respectful towards other customers and towards Lather Tribe while posting your comments. You cannot insult anyone or any company directly or indirectly by abusing them, or by talking about their appearance, religion, caste, gender, location and so on. You cannot write offensive and pornographic material on the website. You cannot instigate or encourage other to do the above mentioned as well. We are not responsible for the user content posted on this website. However, we reserve the right to delete the offensive/inappropriate comment, or block the user who has done the deed, without any prior warning.

Copyright complaints

We try to click as many pictures as we can. However, for some generic non-product related photographs, we download some images from www.freepik.com. We respect the intellectual property and copyrighted material of others. If you believe that such materials have been published on the website in a way that violates the copyright policy, then kindly let us know by sending us an email at lathertribe@gmail.com. Please provide the following- 1) Description of the copyrighted material featured on the website with a screenshot, 2) Ownership of the copyrighted material, 3) Proof that you are the owner of the copyright or that you are authorised to act on behalf of the owner and 4) Your contact details.

Packaging

We are trying our best to be an eco-friendly company. We focus on reducing our packaging so that we have a minimal impact on the environment. Hence, we choose not to send a hard copy of the invoice with the package, instead, we send it to you via email. Additionally, we do not send leaflets describing the product as that information is already available online. Lastly, our soaps do not come packed in bubblewrap but instead they come packed in a brown paper box.

Return and refund information

For Soaps - Since we use natural ingredients such as essential oils, clays, butters and gels, the soap tends to sweat (excrete oil) if not stored in proper conditions. However, that does not affect the quality of the soap. Hence, if you receive a bar of soap that is 'sweating', it is because the soap was not stored properly while in transit. Thus, we do not accept returns of soaps that sweat. We also do not accept returns for products which have been discoloured. We try our best to make small batches of soap so that you would get the freshest of the lot. However, sometimes, the colours in the soap can spill from one layer to another. However, that does not affect the quality of the soap. Additionally, we do not accept soaps which have glycerin dew on them. Glycerin dew is the frost-type-dew that forms on the soaps. For more information on glycerin dew, kindly refer to the FAQ page. On the other hand, if you receive a soap that is damaged (for instance, a large chunk is missing from the soap or it has been dented, then kindly share the photographs at lathertribe@gmail.com within 24 hours of the receipt of the product and send us the damaged soap at the address shared on email. Kindly note that the courier charge will be borne by the customer. After the receipt of the product, if we find that your complaint was valid, then we will refund your original invoice amount back to your bank account. Additionally, if you receive a product that has been visibly tampered with, then kindly send us photographs of the tampering at lathertribe@gmail.com within 24 hours of the receipt of the product and we will look into the matter. In case you do not like the appearance and/or the fragrance of the soap, you can return the soap to us within 4 days of receipt on the following conditions: 1) The cost of the courier for returning the soap would be borne by the customer 2) 50% of the total amount would be refunded to the customer's bank account. 3) The soap must be unopened and untouched, its cling film must be wrapped and untouched, the seal of the medicinal warning must be intact and must not have been torn. 4) The packaging box must be undamaged. 5) If we receive the package that does not meet the above criteria, then you will not get your cashback. We would recommend you to take a few pictures of the soap and the packaging before shipping it across to us. In case of absence of the photographs, no refund will be provided. Lastly, we do not accept returns or exchange soaps if you are found to be allergic to them, or if you find that the soap did not help with your skin problem or if you think that the soap doesn't lather well. For other products- Since we use natural ingredients such as essential oils, clays, butters and gels, the products such as balms, scrubs, butters and more tend to sweat (excrete oil) if not stored in proper conditions. However, this does not affect the quality of the product. You can place the product in the refrigerator for a few minutes till it regains its original consistency. Hence, we do not accept returns of products that sweat. While we try our best to ship our products with as much caution as possible, we cannot guarantee how our courier partners handle the package. Hence, kindly shoot a video while unboxing/unwrapping the product so that if the box has been tampered with or if the container is broken, then we will refund you your full money or send you a replacement. In such a scenario, kindly send us the unboxing'unwrapping video and photographs of the tampering at lathertribe@gmail.com within 24 hours of the receipt of the product and we will look into the matter. We do not accept returns in case you do not like the appearance and/or the fragrance of the product. Lastly, we do not accept returns or exchange soaps if you are found to be allergic to them, or if you find that the product did not help with your skin problem. All the refunds (whenever applicable) will be transferred to the bank account used to make the payment. In case the account has ceased to exist then the money will be refunded to the bank account whose details will provided by the customer. It is not our fault if the customer provides incorrect details. In such case we would not refund the amount twice. Hence, we would recommend our customers to check their bank details multiple times before submitting them to us. We do not accept returns for any of Indriya's products.

Discounts and offers

The discounts and offers mentioned on the official website or social media pages can be discontinued at Lather Tribe's discretion without any prior notice. The discount coupon codes and offers will not be valid during a site-wide sale for any occasion and festival. On a single purchase, only one discount coupon code and one offer will be applied. Both the coupon codes and the offers will not be combined on a single purchase.